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About the service
The occupational therapy service works with disabled adults to try and find solutions to the practical difficulties of living at home.
Visits
We aim to visit you as quickly as possible, depending on your need.
- High priority: within 48 hours
Who: If you are seriously at risk or require immediate action so you can be discharged from hospital.
- Medium priority: within 28 days
Who: If you cannot carry out essential everyday tasks and your carers need help.
- Routine priority: within 28 days if possible and no later than 3 months
Who: If you are able to carry out essential everyday tasks but your quality of life would be improved by help from us.
Help us to help you
- Please let us know if you are not going to be in as arranged. We can then arrange a different time and/or date with you.
- Treat occupational therapy staff with courtesy and respect.
- Make sure that, where necessary, pets are kept under control while an occupational therapist is visiting.
Staff
The service is provided by occupational therapists (OTs) and community care officers (CCOs). OTs are state registered and expected to comply with the code of ethics of the College of Occupational Therapy.
Assessments
To find out if you are eligible for help you may need to have an assessment.
If this is the first time you have asked for help we will normally complete your assessment within 28 days, starting from the time you contact us
Equipment
We will deliver standard equipment to you within seven working days of your assessment being completed (if in stock).
You may have to wait longer for equipment that has been especially ordered or needs to be specially made for you.
Help us to help you
- Check your equipment regularly and keep it clean.
- If you no longer need your equipment, contact the integrated community equipment service for your area and they will arrange to collect it.
Ashfield (excluding Hucknall), Bassetlaw, Mansfield, Newark and Sherwood
Tel: 0845 458 3268
Broxtowe, Gedling, Rushcliffe, Hucknall
Tel: 0845 127 2911
Further information
We will let you know how much, if anything, you have to pay for services.
We will give you information about other services that are available. This will include information about relevant services from other organisations.
You have a right to see information we record about you. A leaflet 'Information we hold about you' is available from the customer service centre or see our website: www.nottinghamshire.gov.uk/accesstorecords
Compliments, comments and complaints
Please tell us what you think about the occupational therapy service. Let us know if you are pleased with the service you get. It is helpful to know when things are right. We welcome any comments about how we can improve the service.
You can also contact the Health Professions Council (who regulate the work of occupational therapists) with any queries or complaints.
Tel: 0800 328 4218
Web: www.hpcuk.org
