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Keyboard navigation

Access keys


In Windows, you press ALT + an access key; on Macintosh, you press Control + an access key and then enter or return. The site recognises the following access keys:

  • S - Skip navigation
  • 1 - Home page
  • 2 - News
  • 3 - Table of contents
  • 4 - Search
  • 5 - Ask a Question
  • 6 - Help
  • 7 - Complaints
  • 8 - Terms of use
  • 9 - Feedback
  • 0 - Accessibility information

Tabbing


By using the tab key it is possible to move through the main navigation and menu headings. This occurs in the following sequences:

Home page

  • Search
  • Ask a question
  • What’s on
  • Contact us
  • Site map
  • Headline of home page
  • News
  • Shortcut menu
  • Content navigation menu
  • Hot topic
  • Contact us
  • Right hand menu
  • Privacy statement
  • Disclaimer
  • Plug ins
  • Access keys / Help
  • Copyright

Other pages

  • Search
  • Ask a question
  • What’s on
  • Contact us
  • Site map
  • Breadcrumb navigation
  • E-mail a friend
  • Print this page
  • Left hand navigation
  • Hyperlinks within the content of the page
  • Privacy statement
  • Disclaimer
  • Plug ins
  • Access keys / Help
  • Copyright

Text size

If you need to change the size of the text on the site you can make it larger or smaller by doing the following:

In Internet Explorer


From the top menu bar choose - View Menu > Text Size. Alternatively hold Alt + V, then press X followed by Return

In Netscape Navigator


From the top menu bar choose - View Menu > Increase Font. Alternatively Hold Alt + V, then press Z followed by 0 (zero), or replace the 0 with 2 for extra large text.

In Opera


Hold Alt + V, then press Z followed by 0 (zero).  Opera also allows you to press the + and on the keyboard to increase and decrease the size respectively.

Changing colours

Changing the site’s background colour can be particularly useful for users who rely on magnification technology, as white can produce an uncomfortable glare. It is also possible to change the colour of body text on the site. Both can be achieved by changing preferences in your browser:

In Microsoft Internet Explorer


In the Tools menu select Internet Options. Select Accessibility and put a tick in the box ‘Ignore colors specified on web pages’. Select OK.
Go to Colors and select Colors - make any necessary changes to text and background.

In Netscape Navigator

In the Edit menu select Preferences. Open the Appearance menu and select Colors, you can set the colour of text and background from here

In Opera


In the File menu select Preferences. Open the ‘page style’ (under fonts and colours) and ensure ‘user mode’ options use own settings (default settings). Go into fonts and colours and change the colour options. Select ‘View’ then select ‘Style’ then select ‘user mode

For more detailed advice about making changes to your web browser, without using any special software go to the Royal National Institute of the Blind (RNIB) site - Technology section.

Searching the website

You can search the site from the search form at the top right of each screen.

Advanced search


Allows you to refine your search to look for an exact phrase or specific words, to exclude word or pdf documents or to search specific areas of the site.. The advanced search option includes a Search tip, which will help you to maximise the efficiency of your search.

Online payments

We are introducing an online payment facility for some services. For help with online payments see Online payments Frequently Asked Questions.

If the FAQs don't cover your problem please contact us.

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